Delivery Blue Cow Hockey - Ice Hockey Equipments, Bag, Gloves, Skates
Delivery charges are based on weight, but as a rough guide, an average pair of skates sent by Standard Courier Starts at just £5.99 for mainland UK (Excludes IV, PA & KW Postcodes). Faster services are available at extra cost.
The entire range of Postal services and prices for your order can be found during the checkout process. You can choose the postage you'd like to pay before you enter any credit card details. Next Day Delivery is available (On in stock items, where the order is placed before 1.00pm)
For some parts of NORTHERN SCOTLAND a Next day delivery may not arrive at the depot until late morning in which case, the delivery will take place the following day. (As the vans tend to leave the depots early in the morning)
Other items may be more or less dependent on weight. To calculate charges, add the items to the cart, then proceed to the checkout, enter your details and select from a choice of postage rates.
FREE DELIVERY ON ORDERS OVER £100 DOES NOT APPLY TO INTERNATIONAL ORDERS, OR OFFSHORE ISLANDS OR NORTHERN IRELAND ADDRESSES.
Otherwise orders over £100 for Mainland UK addresses are sent free of charge.
Orders under £100 are charged according to sliding scale which we offer to help in the expensive nature of the sport. as such any items under £50 are charged at the set rate of £7.99, orders between £50-£9.99 are offered a discounted rate of £5.99 and all other order over £100 are delivered free of charge (Mainland UK Only).
For NORTHERN IRELAND, please select Northern Ireland from the countries list (rather than UK), as have their own shipping bands, separate from the rest of the UK Mainland.
For the SCOTTISH HIGHLANDS (i.e. postcodes IV, PA & KW) please select SCOTTISH HIGHLANDS (rather than UK), as have their own shipping bands, separate from the rest of the UK Mainland.
For THE CHANNEL ISLANDS (including the Isle of Man) please select from the countries list, as they have their own shipping bands, separate from the rest of the UK Mainland.
If we have the item you have ordered in stock then delivery should take no more than the period you selected for your delivery .Items out of stock may take 2-5 working days, provided they are in stock with our suppliers. If they are unobtainable we will let you know via email, of the time you can expect to wait, should you wish to cancel the order, we will do so. If there is a specific date you need the item by, please write "required by” and the date in the Comments section found on the delivery checkout page. We will do our best to get it there on time.
Parcels delivered by DHL Express Parcel Couriers require someone to sign for the order or your parcel will be taken back to your local depot. If you are out at the time of delivery, the driver will usually leave a card and call the following day. If you’re out again the driver will leave a card asking you to contact them to arrange an alternative delivery time. Parcels can arrive any time up to about 7.30pm, but usually arrive before 3pm.
(Should you require AM delivery an additional charge will be made). For International orders
Items less than 2kg are normally sent via Royal Mail.
We reserve the right to change the shipping method to a faster service than that chosen. BlueCowHockey will not be able to refund postage costs unless we have made a mistake on your order.
*Large Parcels over 2 kilos such as skates or Backpacks, sent to postcodes D (£10) and ZE (£20 SURCHARGE) will incur an additional delivery surcharge as shown.
*OR for orders for the RBK metal goals, as there excess weight is too heavy for standard post charges. This will incur an additional postage charge. Which once the order is placed someone would contact you to arrange payment? Alternatively you could save time by ringing before you purchase.
PLEASE NOTE - We can only deliver to the billing address of the card used to pay for the order.
As every shipments cost is dependent on the weight of the items, costs vary .Please add your items to the cart and proceed to the checkout where it will tell you the cost of shipping for your order before you enter any payment details.
Returns & Exchanging Items
We accept returns or exchanges up to 40 calendar days after date of purchase, if you wish to return or exchange an item, simply click on the link for the RETURNS FORM
Print this form off, complete it and return it with your item, we shall process it and send you an email for confirmation.
Please follow the instructions on the Return's form, it will detail what you have to do.
Please note, if you are exchanging an item for a replacement item or similar item of equal or greater value then there is no charge (outside of the postage cost) to do this, however if you are simply returning an item Blue Cow Hockey reserves the right to apply a re-stocking fee (per order) of £6.99 or 10% (whichever is greater) which is applied due to the internal costs involved in processing your order, this is in addition to the postage cost, which if you have paid full standard delivery costs then this will result in no extra charge, but if you received a discounted or free delivery, then the difference in the cost of delivery will also be deducts from your refund. Please bear this in mind when returning items.
Please be aware - that if an order is dispatched and through no fault of our own returned to Blue Cow Hockey as the customer is un-contactable. Blue Cow Hockey reserves the right to cancel the order and arrange for a refund to be made to the card used for the original purchase, however it will do so after deducting the cost of Courier charges (if it has been send using a discounted rate or free of charge), Blue Cow Hockey will also incur a return charge from the courier of approx. £7.99 which will also be charged, as well as the Re-stocking fee, as this will be treated as a simple return.